Refund policy

Return Policy:

We evaluate returns requests on a case by case basis, and must be requested within 14 days of delivery. To notify us of a return request, please email us with your name, order number, and reason for return. If we agree to initiate a return, the customer is responsible for a $5 shipping cost to return the item. Refunds will not be given until the return has arrived back at our facility within 3-5 business days.

 

Exchange Policy:

We only accept exchanges on damaged products, however all items are thoroughly reviewed for quality issues before shipment. To notify us of any issues, please email us at info@kobe-and-company.com with photos and a detailed explanation. Once we receive the item, we can process your exchange for another item and we will cover shipping costs for the new item.

 

Refund Policy:

In the event of a damaged product, the customer will be allowed to return the product for a refund. To notify us of any issues, please email us with photos and a detailed explanation. Refunds will not be given without returning the damaged item.

 

Shipping Protection with Route:

We offer Route Shipping Protection to ensure your order is fully protected from loss, theft, and damage during transit.


What Route Covers:

  • Lost Packages: If your package is marked as lost by the carrier or hasn’t arrived within 7 days (domestic orders) or 20 days (international orders), you may file a claim with Route
  • Damaged Items: If your item arrives damaged, Route will cover the cost of a replacement or refund.
  • Stolen Packages: If your package is marked as delivered but you haven’t received it, Route offers coverage for stolen items when a claim is submitted.

How to File a Claim with Route:

  • Visit Route Claims Portal and provide your order details.
  • Claims must be submitted within 15 days of the delivery date for stolen items or the expected delivery date for lost packages.

Important Notes:

  • Route coverage must be added at checkout to be eligible for these benefits.
  • Refunds or replacements for claims approved by Route will be processed as per their policy terms.

 

If you have questions about our refund policy or Route Shipping Protection, feel free to reach out to us at info@kobe-and-company.com.